Warranty Policy

At SMARTAKO | Electronics, Cameras, Phones and More., we proudly offer high-quality electronic products from trusted brands. Eligible products are covered with a standard warranty (unless stated otherwise on the product page). Our support team is available to guide you through the warranty process and assist where needed.

1. Standard Warranty Coverage

Unless otherwise stated, most electronic products sold on our website include a 36-month warranty from the date of delivery. This warranty typically covers:

• Manufacturing defects
• Hardware faults under normal use
• Electrical or mechanical failures due to workmanship

Some products may include extended manufacturer warranties. The details will be shown on the product page.

2. Exclusions – What’s Not Covered

The warranty does not cover:

• Accidental or physical damage (e.g. cracked screens, water/sand damage)
• Cosmetic wear and tear (scratches, scuffs)
• Damage caused by misuse, negligence or unauthorised repairs
• Issues related to software, batteries, or electronic consumables unless specifically included
• Loss or theft

3. How to Make a Warranty Claim

To request support under warranty:

• Contact our support team at sales@smartomall.com
• Provide your order number
• Provide a detailed description of the issue
• Share photos or videos (if applicable)

We’ll assess your claim and may ask you to return the item for inspection. If the product is confirmed to be faulty and is within warranty, we will:

• Repair the item free of charge, or
• Replace it with a new or equivalent model, or
• Offer a refund if repair/replacement is not possible

4. Return Shipping

• Within 30 days of delivery: We cover return postage for confirmed faults.
• After 30 days: You may be responsible for shipping the item back unless covered by the manufacturer.

5. Need Help?

We’re here to assist you with all warranty-related questions. Reach out to our customer service team:

• Email: sales@smartomall.com
• Phone: +447520663723